North Staffs Wellbeing Service is a team of NHS professionals trained to specialise in offering effective, evidence-based treatments for a wide range of common problems that affect most of us at some point in our lives.
Bitjam were approached to design a new website to coincide with service expansion, as well as integrating a mobile-first design. A secure self-referral system that links directly to clinical patient management systems would underpin the design of the site, with easy accessibility to users with a range of abilities.
We built a bespoke mobile-first website as well as a site for the traditional PC experience. The project was a collaborative effort, working with patient management software developers to create a secure self-referral form and with specialist film-makers to provide video content. The site is hosted and managed by Bitjam on Amazon cloud servers with SSL security to ensure privacy.
- Improved referral rates
- Better informed patients
- Reduced patient anxiety when making initial appointments
- Reduced DNA’s (Did Not Attend) leading to less time-wasting
“The website is working wonderfully and we are already receiving a lot of self-referrals directly through it. It has really enhanced the quality of our service for patients”
Dr Mark Kenwright – NSCHT