Digital services: Are we there yet?
Perspectives from a sight impaired person

According to the Royal National Institute of Blind People. “Every day 250 people start to lose their sight in the UK. As of 2015, more than two million people in the UK are living with sight loss that is severe enough to have a significant impact on their daily lives, such as not being able to drive.” Plus “As of 2014, there are around 350,000 people registered as blind or partially sighted in the UK. This is approximately 290,000 in England; 16,500 in Wales; around 8000 in Northern Ireland and 34,000 in Scotland (2010 figures). “

This impact also affects the individuals ability to access vital day to day health service.

We are witnessing a shift in how public sector is providing services for the public, the shift from physical services to online, digital connected services. Here at Bitjam we have been exploring this shift and attempting to understand it from the perspective of people with visual impairments.

To explore this area, we have been working with Klaudia Suchowiak who is a blind person studying her third year at Keele University. Klaudia has dedicated her time through an internship to explore this and create a series of articles highlighting the challenges of accessing public services faced by visually impaired people.

The articles will also draw on experiences of where public services and especially digital services have got things right.

You can access the article free via the link below, all we ask is you pay back with a Tweet or LinkedIn post saying thank you

Access free article

Over the next few weeks, Klaudia will be reviewing the applications and software we have designed and are currently working on, this will help us to better understand how our design principles and understanding can and will have a positive impact on end users.

We want to thank Klaudia for her amazing work with Bitjam, also Keele University for creating this opportunity plus Santander for their involvement in setting up the programme that has enabled this to happen.

The views in this article are personal to the author and reflect their experience without bias from Bitjam Limited.