Simple Telehealth
Nellie®

Nellie® is an SMS-based system underpinned by Simple Telehealth methodology, that’s been designed to encourage patient self-care, promote positive behaviour activation and improve the effectiveness of ongoing treatment.

“I do visualise Nellie as someone, giving me a prompt. She’s quite persistent!”

We worked closely with Simple Telehealth and SEMPHN bringing together evidence-based methodology, clinical best practice and modern software design to develop a clinical system where clinicians and patients can interact and communicate easily. The Nellie® system is designed for clinicians, by clinicians, allowing Doctors and Nurses to collaborate on the management of patient communications.

“Initially, it was somebody texting me, but now it’s become a friend”

One of the important outcomes of Nellie® is the social impact it’s had. The SMS and chatbot technologies have proven to enable positive behaviour changes.

“We’ve had some real success stories with Nellie®, from an educational perspective. People who’ve never exercised before consistently developing an exercise programme and really starting to understand the benefits of exercise”

We created a highly resilient, responsive system by working with existing Simple Telehealth methodology to develop the technology. The system creates best practice healthcare, advice and patient education, improved engagement and adherence and better and faster clinical outcomes.

We built the system with security as a key feature to ensure patient confidentiality, as well as considering the integration of third-party technologies with scalability in mind. The system is capable of being expanded internationally and scaling up to reach a wider end user.

The evaluation has started to give us the evidence we expected, suggesting the system is having a clinical impact. The Nellie® project demonstrates the ways in which even the most basic of technology is capable of kickstarting behaviour activation and encourages the continuation of a healthy routine.

“Since the introduction of Nellie® I’ve been motivated to walk and lost 7kg in weight. We’ve reduced a couple of tablets from 20mg to 5mg. Heart medication – 2 tablets a day to one, insulin, I was on 30 units, and now that’s down to 15 units a day, maybe 10. I’m amazed at the results”

To find out more, contact Carl at Bitjam.