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Transforming Digital Healthcare

April 8, 2016

The demand for the NHS to transition their services to digital by default is becoming an increasingly important conversation throughout the healthcare industry. The discussion is evocative of the Government’s digital transformation agenda which has redesigned 25 public services for the network age over the past few years.

During that time, bitjam was involved with numerous transformational projects, working with organisations of all sizes. From businesses taking their first steps into the digital age through to large scale projects across the private and public sector. In each of these projects the key drivers for change tend to fall under either increasing business efficiency or improving customer experience. Furthermore, these digital transformation projects tend to involve replacing existing systems with bespoke software designed to meet increasing business needs.

We are seeing the beginnings of a paradigm shift whereby the users take more control of when and how they engage with digital services. This shift has yet to happen in any significant way within the NHS however the appetite to invest into the technologies required is now increasing throughout the health service.

We have used our knowledge of healthcare technologies, digital landscapes and user-centric design to develop solutions that will be key to the digital transformation of NHS services.

Health service as a platform

The aim is to enable the transformation of NHS services via a ‘health service as a platform’ philosophy and crucial to this thinking is the need to provide the information in a clear and easy-to-access manner. This system will ultimately enable patient care to be handled online so we understand how important it is to make sure that sensitive data is secure and as up-to-date as possible.

So one of the challenges of creating a digital health service is building a system that uses information conversationally across a range of devices and is equally responsive for healthcare professionals and the public.  The system will enable a dynamic two-way relationship between patients and professionals, bridging an important gap in healthcare and improving access to services.

We want to provide the mechanism for the paradigm shift, not the shift itself, and place the end user at the forefront of service.

Over the coming weeks, we will be revealing features, concepts and services that the system incorporates, as well as some of the thinking that has gone into its design, in a series of blog posts.


For more information and updates about our digital health services work and other products, follow our Twitter feed @bitjam

Afsar Jafree, Consultant Ophthalmologist

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